Movies and television often depict scenes of a woman sitting in her stylist’s chair gossiping away, or telling her own private affairs in hopes ofgood advice.Stylists are like bartenders, they hear all the world’s problems through their clientele. Something about their jobs makes people want to talk to them. Not only do we want to confide and have a good relationship with our stylist, but we want them to be excellent at what they do and know our likes and preferences better than we do. While this would be the ideal client/stylist relationship, I seldom happens and more often than not it is because of a breach of simple salon etiquette.
- Timeliness Matters
It is very important to show up to your appointmentjust a few minutes early. Stylist schedule their appointment very strategically. They know how long each procedure generally takes and how long they have in their day to perform it. If you are late, you are essentially telling your stylist that your time is more important than his. How well would you perform your job if you had a client like this? If there is no way around being late, make a courtesy call to the salon to see if your tardiness is going to disrupt the stylists flow or if you should reschedule or come on in. This simple phone call will go a long way in developing a trusting, respectful relationship with your stylist. Like any successful relationship, it is all about communication.
- Know What You Want
Before you visit your stylist (on time) be prepared. Know what you want and bring a picture as an example. Let your stylist know important facts like how long you have to style your hair each morning and what kinds of products you can afford. Be aware of how much the services you’re asking for cost and be prepared to pay it without complaint. If the cost is too high, do not visit the salon. The last thing a stylist wants to hear is their client complainingthat the cut or color they are working so hard on is not worth the money.
- No Cell Phones
Don’t text while you’re getting your hair done. Do not take calls while you are in your stylist chair. Answering emails, taking calls, checking in on Facebook and texting is a rude when you’re in the stylist chair. The stylist full and total attention is on you and your hair and yours should be too. Ignoring your stylist throughout the treatment can eventually effect their work. It is similar to going to the doctor. Many offices post announcements that if you are on the phone when the doctor arrives for your appointment, he may see other patients and return to you later. Even if you are not the chatty type of client, its best to stay focused on the matters at hand.
- Respect Boundaries
While your stylist may listen to your stories as your hair is getting done, this doesn’t mean she wants to be your BFF. Stylists are just normal people and some may not be comfortable sharing personal details of their life or hearing uber-personal details of yours. Respect the personal boundaries of your stylist as you would any other professional whose services you seek out. Breaking through personal boundaries is unprofessional and can cause problems for both the client and the stylist.
- Stylist Etiquette
Salons and stylists must also follow a certain code of etiquette as well. If they are overbooked or running late, a courtesy call to the client is expected. Much like when a client calls when late, the stylist must show an appreciation for the client’s time. Cell phones and side work are another point of contention. Stylists should not take calls or tend to other customers while working on your hair. All attention should be on the client at hand.
Etiquette Tips from a Top Salon in Echo Park
Here is some further advice on Etiquette from the salon I personally use. Rock Paper Salon, a top salon in Echo Park, has stringent rules on etiquette and client courtesy. “Our stylist are always 100% honest. We are upfront about our costs, services and what each client can expect.” (Learn About Rock Paper Salon) “It really is just a matter of simple courtesy. We treat our clients as we like to be treated.” Says Kim C, owner of Rock Paper Salon, a top salon in Echo Park. Courtesy goes both ways. Going to a salon and being treated badly is as annoying as a client showing up and being rude and entitled to salon staff. Take these tips from a top salon in Echo Park seriously and you are sure to develop a great and long lasting relationship.